FAQ
Good to know
Is my booking final straight away?
No. On the website you submit a booking request. We review your request and the photos, and then contact you to agree on the details and the schedule. The appointment is only fixed after our confirmation.
Why do you ask for photos?
Photos help us estimate how much time and which products are needed. That way you get a realistic schedule. The photos are only visible to our staff and are never published.
Do I need to be home during the cleaning?
No. Many customers give us a key or an access code. We make clear agreements about this when we confirm the appointment.
Do you bring your own cleaning products?
Yes, we work with our own professional equipment and products. If you prefer certain products (for example fragrance-free), just let us know.
How do I pay?
Nothing is paid via the website. We agree on the price and the payment method with you in advance, so you know exactly what to expect.
Can I reschedule or cancel an appointment?
Yes. Contact us as soon as possible and we will find a new time together. Please see our general terms and conditions for the details.
Ready for a clean result?
Request a cleaning with no obligation. We will contact you personally to agree on the details and schedule.